Which test do I need to know if I have had COVID-19?
In order to tell if you have been previously infected with COVID-19 you can take an antibody test. This does not prove that you are immune to the disease but will give you the peace of mind of knowing if you've had it already or not.
Do you offer free testing on the NHS?
No, the only appointments you can book for COVID-19 testing with us are self pay private tests.
Who can I contact for more information?
For more information on our COVID-19 testing services, please read this FAQ and page thoroughly and book your appointment online.
How long will my results take?
We aim to return all swab test results within 2 working days (48 hours), and antibody tests within 4 working days.
How accurate are swab tests for COVID-19?
Our tests have been evaluated at 99% accuracy. No test is 100% accurate and a negative test therefore does not rule out previous COVID-19 infection.
When is the best time for an antibody test?
Antibody tests are most effective after 14 days after the onset of symptoms.
How long before travelling do I need a test?
If you’re flying abroad, please book your appointment no earlier than 72 hours before your flight. Try to book as close to this timeframe as you can and no later than 60 hours before your flight. This is to make sure you don’t book too early before you travel.
What is your cancellation policy?
We do not offer refunds against any of our COVID-19 tests. The only exception to this is where you cancel with 48 hours notice in which case a full refund will be offered.
When is the best time for a PCR Swab test before travel?
This guidance will have been issued from your airline or travel company so please check with them as to the time window required for your country of travel. Whilst we would love to help with this - The guidance changes so regularly it's important to ask the travel experts!
What is an inconclusive result?
An inconclusive result is a result that is neither positive or negative. This kind of result isn't common but does occur from time to time. It will be necessary for you to have a retest, and LivingCare cannot be held acountable for any delays to travel as the result of an inconclusive test. Our team will contact you to arrange another swab appointment if you have an inconclusive result. Retests are chargeable at the discounted rate of £65.
I've tested positive, what does this mean?
A positive swab test for COVID-19 means that you currently have COVID-19. This doesn't mean you have symptoms, and it's entirely possible to be infected without knowing. Our tests are highly accurate, and are processed by a UKAS accredited lab. We have a zero tolerance of abuse to our staff and if you test positive please respect the test result, as well as our team. We know a positive result isn't the answer any of us want, but we have no bearing on the test result as they are independently processed.
When do I need to return my sample?
Samples MUST be dropped at our Thorpe Park Clinic no later than 4pm to go to the lab on time. If you drop your sample off later than this time, no guarantees can be given as to the timescale of your results.
My result says "No Process" What does this mean?
Our lab process all samples they are able to test, but unfortunately do have to reject samples from time to time.
- No sample date/time written on the order form by the customer
- Sample date is outside of the 7 days processing window
- Order form is missing from the pack returned by the customer
- Name on the order form does not match the hand written name on the swab
- DOB is different on the form to the DOB on the swab
How long do results take?
When you drop a test off at our drop boxes before 4pm, you will receive a result the following day. Our lab process samples 7 days a week!
Are LivingCare PCR tests suitable for travel?
In short - Yes!
Haven't got your results back when you expected?
If you are expecting your results back (and dropped your sample before 4pm the previous day) and haven't had them yet - We issue results around 6pm daily the day after you dropped your sample.